KG
Kaylin G
1 reviews | Active since Apr 2018
13 Jul 2020, 17:58
Tracker after sales service non-existent, NO REPLY to try cancel
Absolutely disgusted with Tracker. Ignore my emails for over a week, but a sales inquiry is done is 5 mins. IM ****ED!! Tracking unit malfunctioned within a week,few days later they reply to fix it. Not even a week it breaks again. Its now 9 days since i emailed them to cancel, NO RESPONSE. After sales service is DISGUSTING, it was recommended by many but i see i wont be doing the same, advising others of my HORRIBLE experience with this company. The APP is useless, delayed tracking, sometimes doesnt update over 3 days. Considering i took the most expensive package. You will regret using them.
Helpful (0)
Replies (4)0
Replies (4)
Tracker Connect's replyOfficial
14 Jul 2020, 07:57Good day Kaylin,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply14 Jul 2020, 07:57
Official
Good day Kaylin,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
KG
Kaylin G's updateReviewer Update
15 Jul 2020, 09:48An even BIGGER JOKE
Tracker wants me to pay a R1700 cancellation fee to cancel the contract. For a product that never worked. TWICE. This is just ridiculous. This is certainly a violation of my consumer rights. ZERO ACCOUNTABILITY
Tracker wants me to pay a R1700 cancellation fee to cancel the contract. For a product that never worked. TWICE. This is just ridiculous. This is certainly a violation of my consumer rights. ZERO ACCOUNTABILITY
KG
Kaylin G's update15 Jul 2020, 09:48
Reviewer Update
An even BIGGER JOKE
Tracker wants me to pay a R1700 cancellation fee to cancel the contract. For a product that never worked. TWICE. This is just ridiculous. This is certainly a violation of my consumer rights. ZERO ACCOUNTABILITY
Tracker wants me to pay a R1700 cancellation fee to cancel the contract. For a product that never worked. TWICE. This is just ridiculous. This is certainly a violation of my consumer rights. ZERO ACCOUNTABILITY
KG
Kaylin G's updateReviewer Update
15 Jul 2020, 09:50I have not had a functioning tracker for more than a week. It hasn't been operating as stated in contract and this is not even 2 months in the contract
KG
Kaylin G's update15 Jul 2020, 09:50
Reviewer Update
I have not had a functioning tracker for more than a week. It hasn't been operating as stated in contract and this is not even 2 months in the contract
Tracker Connect's replyOfficial
15 Jul 2020, 15:15Good day Kaylin,
We confirm that we have explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Regards,
We confirm that we have explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Regards,
Tracker Connect's reply15 Jul 2020, 15:15
Official
Good day Kaylin,
We confirm that we have explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Regards,
We confirm that we have explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Regards,