HV
Hennie V

1 reviews | Active since Nov 2015

23 Nov 2015, 17:16

Tracker Administration Sucks!!! Totaly ***********

Tracker Account G22ZZ471<br> <br> Requested termination of service for Jetta VNY138GP and Kia Sportage BW22LZGP.<br> <br> 07/07/2015 17:17 - requested termination of service for both vehicles because I no longer have the vehicles<br> <br> DO YOUR HOMEWORK - ALL CALL ARE RECORDED:<br> <br> 08/07/2015 11:09 - 5 min 11 sec - completed request.<br> <br> Only one vehicle was removed.<br> <br> 18/08/2015 Tracker suspended service<br> <br> 15/09/2015 Tracker handed me over to Norton Attorneys *** Ref 606366)<br> <br> 17/09/2015 11:00 - 14 min 3 sec spoke to Sheldon and he confirmed that the mistake is on their side and will be rectified.<br> <br> 18/09/2015 08:38 - 1 min 54 sec spoke to a lady and she confirmed that everything will be rectified and that Tracker actually owes me money that will be refunded. <br> <br> 23/11/2015 10:31 - 4 min 52 sec received call from Norton Attorneys.<br> <br> I am sick and tired of the incompetence of the Tracker staff. They always promise and do nothing. I cannot recommend Tracker to anyone because the service level of their administration in these matters are pathetic.<br> <br> What is so difficult to complete such a SIMPLE process - WAKE UP!<br>

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Replies (1)
Tracker Connect
Tracker Connect's reply24 Nov 2015, 07:30
Official
Hello henropictures,


Your complaint dated the 23rd of November 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Hester Garcia
Tracker Customer Care