Tracker account

September 2023 I called to find out the procedure for cancelling my contract with Tracker because I could no longer afford the package I was on and the consultant convinced me to rather downgrade my package and which I decided to do. I then received an invoice stating the same amount I asked to downgrade from when it was time for the new package to be effective, meaning nothing was changed. I called again and they said it was an error on their side and it would be sent to the agent who assisted me to fix it. It was only effective for that month and went back to debiting the same amount I asked to downgrade from for two months and on the 3rd of January I called again and was told the agent who assisted me initially will fix it and I will receive a refund and he will email the progress. I never received any feedback and then I called again today on the 17th nothing has been fixed or done and was told the same story the agent who assisted me will fix it and will email me he is busy and then now I just received an email of my invoice with THE SAME AMOUNT I cant afford meaning yet again nothing has been changed!!!!! This is so infuriating and I cannot keep on calling to be told it will be fixed and nothing is done and yet the wrong amount is being debited from my account and is going to continue doing so when I asked for a downgrade.