Tracker absolute pathetic service.

On the 17th of October I requested for my tracking device to be moved from my old vehicle to my new vehicle, I was told by Katleho Salomane that there is a charge to do so. Initially when I took the policy, I took a VAS that was explained that this would be covered in the extra charge. I took the VAS and have been paying it for more or less a year. Katleho then advised that this is not the case and that I would need to pay the fee to have it removed and refitted in the new vehicle. He sent me the recording and I pointed out the time in the recording where it is stated. He never came back to me. I then received a call from Tracker Financial Services (2Nov) with ref. no WI***3 and she advised that she will get them to contact me to get this sorted out. Till today no call or any feedback. I won't pay for a service that I am not using. I went with another tracking company and the old vehicle is not in my possession anymore.