TRACKER - ABSOLUTE HORRFIC CUSTOMER SERVICE

I have been with Tracker since May 2022. In Nov 2022 I was in a terrible car accident and my vehicle was written off. I called tracker and they advised me that i can either cancel the contract, which will cost me R1400, however if I have them install a new device in my new car, then i will only pay R1100. Not much of a choice, so i opted for the R1100, reinstallation. During this time, i spoke to a guy by the name of Cavin Mitchell. He told me that with the new installation, i will get a key tag. When the tech called the first time, the key tag was never loaded on their system. A week later they called again and said all is in order. After installation, i asked for the key tag and the tech said, nothing was on the system, and i will need to call tracker and have them deliver one. This was beginning of Feb, and i got my new car end December. To date: I still have not received my key tag, I keep calling them, they keep telling me it will be delivered. I called now and they put me on hold for over 15 mins and then cut the call. They also double debited me at the end of Feb for the insurance, an error on their side, that has still not been refunded to me. I am absolutely appalled at the customer service that i have received from Tracker. And why should I have to face these issues for a device that I can go to another company that will want my as a client, and treat me good. If this is not sorted out soon, then they need to cancel the contract due to their shortcomings, and i should not be charged a cancelation fee, as the reason for cancellation is based on poor and incomplete service. Tracker should not make promises and ROB people of their money and services that they promised to adhere to. All calls are recorded, so go ahead and listen to them all. And then tell me that I have no right for cancellation, seeing that I still have not received the full product as yet...