1 reviews | Active since Aug 2014
Tracker, a story of theft and more theft
I cancelled my tracker contract back in July. In September I discovered they had run the previous two months and taken ~R200 off my account. No problem, I thought. I called them and had the transaction reversed. It was well handled and timely. I was happy.<br> <br> Or so I thought.<br> <br> In October I discovered they are STILL running my debit order. This constitutes theft in my book. I have called to repeat the process, however this time it took over a week (and a follow up call) to get my money back. And then I only got half of it back. Now I'm being bounced all over the contact centre.<br> <br> This is ridiculous. I cannot believe this is the SECOND time I have to do this and that I have to fight to get MY money back. Reporting this to the ombudsman.<br> <br> Thinking of signing up with Tracker? Better make sure you plan to stay there indefinitely, lord knows that's their billing cycle
Your complaint dated the 26 November 2015 has been noted.
Please be advised that we are currently investigating and will revert to you shortly.
Thanking you for your patience.
Ghitte Brandt
Tracker Customer Care
Your complaint dated the 26 November 2015 has been noted.
Please be advised that we are currently investigating and will revert to you shortly.
Thanking you for your patience.
Ghitte Brandt
Tracker Customer Care
