1 reviews | Active since Feb 2015
TRACKER A **** REFUSING TO CANCEL CONTRACT
On Sunday 30 August 2020 i noticed that there has been an emergency number added on top of my list, with no name. I deleted the number on the app, and i was not the one who put it. When i contacted Tracker on the 31 August 2020 the lady by the name of Thandeka told me that they cannot tell me who entered the details because their system cannot generate the notes. My worst nightmare is knowing that someone might be watching my movements and tracker cannot help me. Now i want to cancel the contract, she is refusing to cancel their contract until i authorize them to go and debit my bank details. Yet she cannot tell me who entered the emergency numbers on my app and when was it entered. I requested to speak to the manager and she put me on hold to the next consultant, i know they are not going to answer it, i have been on-hold for more than 20 minutes by the time i was writing this review. This proves that tracker is a ****, who knows maybe even responsible for the hijackings happening.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
We confirm having contacted you and addressed your concerns.
Should you require further assistance please don't hesitate to contact us.
Kind regards,
Tracker Connect
Best regards,
We confirm having contacted you and addressed your concerns.
Should you require further assistance please don't hesitate to contact us.
Kind regards,
Tracker Connect
Best regards,
