KR
Kholofelo R

1 reviews | Active since Feb 2015

31 Aug 2020, 16:46

TRACKER A **** REFUSING TO CANCEL CONTRACT

On Sunday 30 August 2020 i noticed that there has been an emergency number added on top of my list, with no name. I deleted the number on the app, and i was not the one who put it. When i contacted Tracker on the 31 August 2020 the lady by the name of Thandeka told me that they cannot tell me who entered the details because their system cannot generate the notes. My worst nightmare is knowing that someone might be watching my movements and tracker cannot help me. Now i want to cancel the contract, she is refusing to cancel their contract until i authorize them to go and debit my bank details. Yet she cannot tell me who entered the emergency numbers on my app and when was it entered. I requested to speak to the manager and she put me on hold to the next consultant, i know they are not going to answer it, i have been on-hold for more than 20 minutes by the time i was writing this review. This proves that tracker is a ****, who knows maybe even responsible for the hijackings happening.

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Replies (3)
Tracker Connect
Tracker Connect's reply01 Sept 2020, 08:13
Official
Good Day Kholofelo

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 

Best regards,

KR
Kholofelo R's update03 Sept 2020, 08:16
Reviewer Update
On Tuesday the 1st September 2020. One of Tracker consultants called me. He was able to provide me with some information which contradict what Thandeka has told me initially. Thandeka said the system is not able to generate the note, even if it was able, it would only tell that it is the administrator or client. I now wonder if Thandeka is conniving with the person who is playing funny games with my car safety. The consultant told me it was Themba who changed my emergency contact details and he changed them on the 1st of July 2020 at 10:00 am. Now i want to know who is this Themba? Why did he change my emergency contact details and put the number that i don't know on top of my emergency list. i also want to know his motive. If this Themba was able to change my details to what suit him, that also means he has been watching my trips from the 1st of July 2020 to date. This is not part of the contract that i signed. No member of tracker can change my details without contacting me. i now fear for my life. I want to cancel this service with immediate effect. i will also escalate this to tracker Ombudsman if you continue playing tricks with my life. Women are being ******ed and ****d in South Africa. You are aware of the situation. It worries me when the company that is entrusted with ensuring the safety of my vehicle is the one putting my life at risk. As of Tuesday, i am still waiting for the investigation to come back to me.
Tracker Connect
Tracker Connect's reply11 Sept 2020, 16:17
Official
Good day,

We confirm having contacted you and addressed your concerns.

Should you require further assistance please don't hesitate to contact us.

Kind regards,
Tracker Connect

Best regards,