TRACKER A *******!!!!

Good day! I have been a client of tracker for almost 5 years now and have had both my vehicles registered with them. They have phoned me every year regarding my Ford Territory and even replaced the tracker when it was not working, however they have never contacted me regarding my BMW. Last week I received a call from a consultant wanting to extend my warranty for an extra cost on the territory. I questioned why I was never contacted regarding the BMW. I then refused and asked them to test my BMW. The lady advised that she could see my BMW was never tested and if there was a problem that i would need to pay as it was out of warranty. No one ever contacted me to state my warranty was up on the BMW. Well guess what I got an email that the tracker in my BMW is faulty. I wonder how long it has been 4 years????? I paid all this time for a faulty tracker????? Imagine if my car was ******:???: MY tracker is now cancelled and I will not deal with a ********** company