Tracker -- a real disappointment

My recent experience suggests that if you wish to receive decent service from Tracker, you should NOT agree to a contract.

I agreed to a contract renewal in July and communications from Elizabeth Mponeng Motlana were prompt and effective. On 1 August Tracker deducted three times!! the agreed amount. I queried with Ms Motlana -- no reply. After a reminder I received a call in which she assured me of a written response, and then 'Customer Services' confirmed that an error had been made and a refund would be effected. Not too bad, it seemed.

Again I was misled. After further reminders to her, Ms Motlana cannot even bother to confirm receipt of e-mails. If Tracker cannot resolve a simple matter, I cannot believe that they would be any good in a serious emergency. No organisation can be proud of this poor service.