PG
Pierre G

1 reviews | Active since Feb 2023

31 Jan 2024, 13:50

Tracker a massive disappointment

Extremely Challenging: Mainly 2 challenges. 1) The Tracker application does not work on my wife's mobile phone. I requested Tracker on several instances for assistance and had none. 2) When capturing fuel expenses on the Tracker mobile app, quantities can only be rounded to 1 decimal, but fuel prices cannot be rounded at all, resulting in incorrect total amounts captured. This then has to be edited afterwards on the Tracker internet webpage, which is an unnecessary inconvenience. Tracker's response is that they never advertised nor promised that this feature should work on the mobile application. Imagine this push back as a technicality. I followed-up on several occasions. Logged these problems with them on several occasions without any successful follow-up or outcome. Challenges continues. Tracker is a huge disappointment.

0
Replies (3)
Tracker Connect
Tracker Connect's reply31 Jan 2024, 13:56
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply07 Feb 2024, 09:40
Official
Good day, 

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect 

Best regards,

PG
Pierre G's update07 Feb 2024, 12:26
Reviewer Update
Good day, I noticed Tracker indicated that the problems have been resolved. I am not sure what the cause of the confusion is, but to my knowledge nothing has been resolved.
Thanks.