1 reviews | Active since Aug 2009
Tracker- a bunch of ******- I wonder what have you been tracking for the past 18 years
<p>I have requested for a cancellation of my contract for one of my vehicles with tracker on the 18th May 2016. This was only attended on the 13th June 2016 when I was called by a consulatant by the name of Nesma. She advised me that the cancellation will only start counting from the 13th of June because it suited her that way. I was then sent a settlement invoice with R800 cancellation to pay for. this i had no problem with, however to my suprise i was still going to be debited for something I had cancelled. </p> <p>Nesma blatantly argued that they have been in contact with me regarding this issue. To date I am still waiting for a recording proving that and it was never sent to me.</p> <p>I went ahead and paid for the cancellation fee on the 17th June and I immediately got a call accusing me of using an incorrect reference number. the reference number used was on their invoice, did i perhaps create it out of my head maybe?</p> <p>Later on the same day I realised i had an email sent by the same incompeted Nesma with a cancellation letter dated that my contract will only be released on the 31July 2016??? I am baffled by the way trcker handles its business. Cherry on top was when I logged on to check my vehicles, the one in question was immediately wiped off????? what a ****???? does this mean I am no longer covered although the debit for June had gone off in May? Surely I should still be covered till the end of June????</p> <p>I'd like to tell the whole world that tracker is a bunch of croocks that are just behind collecting money and shows absolute no care of its customers in return. Make sure I do not get debited for anything extra as I have paid you in full and I regard this as cancelled. Your service is desgusting</p>
Hi Andy
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Innocentia Maluleke
Tracker Connect
Hi Andy
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Innocentia Maluleke
Tracker Connect
Hi Andy
Please accept our sincere apologies for the inconvenience this has caused.
We confirm to have contacted you and assisted with a resolution to your query.
Thanking you for your patience in this regard.
Innocentia Maluleke
Tracker Connect
Hi Andy
Please accept our sincere apologies for the inconvenience this has caused.
We confirm to have contacted you and assisted with a resolution to your query.
Thanking you for your patience in this regard.
Innocentia Maluleke
Tracker Connect
