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Susann D

1 reviews | Active since Mar 2009

14 Mar 2023, 12:58

Tracker

Every 6 months Tracker phones - the unit in your car is not working. Every 6 months I refuse to give some random person phoning me my ID number. On 2 separate phone calls I requested (multiple times) to be contacted by a senior manager. I have requested a report to show when last the unit worked just to be sent a 'oh wait no, we only test it every 6 months'. So Tracker knows the units are non functional, cannot prove when it ever worked, refuses to get a senior person to phone me, wants me to randomly give my personal ID to random people that may or may not work at Tracker but yet they have phoned me on my phone, send me an email with my account number... (and all of this is linked to my account) but cannot accept that I am the one answering my phone and email? Has this thing even ever worked in my car - because every 6 months it doesn't seem to work when tested?

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Replies (4)
Tracker Connect
Tracker Connect's reply14 Mar 2023, 13:39
Official
Good Day Pardon,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect
Tracker Connect's reply14 Mar 2023, 13:40
Official
Good Day Susann,

Please excuse the incorrect name usage

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect
Tracker Connect's reply14 Mar 2023, 13:43
Official
Good day Susann

we confirm having made contact with you and you have refused to go through the necessary security checks. Please note that you can contact Tracker on ***or alternatively you can visit your nearest Tracker branch. 

Kind Regards,

Tracker Connect
SD
Susann D's update14 Mar 2023, 14:34
Reviewer Update
Good day,
It seems there is a comprehension problem on Tracker's side. So I have simplified what I wrote:

I got a call from someone claiming to work at Tracker. They told me that the device in my car wasn't working, which happens every 6 months.Then, they asked me for my ID number, which I didn't feel comfortable giving to a random person on the phone. So I refused and asked to speak to a manager multiple times, but that still has not happened.

I also asked for a report to show when the device last worked, but via email I was told they only test it every 6 months, so they couldn't give me that information. I'm starting to wonder if this device has ever worked in my car because every 6 months it seems to not work when they test it.

  1. It's frustrating because Tracker seems to know that the devices are not working properly
  2. but they can't prove when they ever worked either
  3. or give me any evidence that the device has actually ever worked
  4. And they're asking for my personal ID claiming to work for Tracker
  5. but won't let me speak to a senior person

Now I also phoned, while I was out in the open, to have the device tested... but apparently that is also not possible as it takes days to put in a request. Now I am also wondering, if my car gets hijacked or ******... how long will that request process takes.