tracker

i found out two days ago that my insurance company does not require a tracker system. i then wrote tracker an email asking them to please cancel this service. today, 13 May 2024 a consultant phoned me and told me that this cannot be cancelled as it is a 3 year contract. upon me asking her why they don't tell people that, i was told that it was an automation message. well i d not remember anything about 3 years. she then offered to to downgrade me but my question to her was as follows: after the remainder of the 16 months can it be cancelled then? apparently not, so i said that tracker is a **** and she went on to say she will no longer deal with me as i have insulted her. i never even mentioned her name!!!!!! pathetic service i might add.