KM
Kholo M
1 reviews | Active since Jun 2022
28 May 2024, 15:00
Tracker ****
I received an sms informing of a re installation amount of R1200 when I have been religiously pay my R25 reinstallation waiver insurance monthly for months and today the system cannot see this insurance and I am about to be debited R1200 plus subscription fee.
Worst part, it is almost impossible to get through to their customer care line. I got assisted by cancellation but obviously the agent couldn't give me answers.
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
28 May 2024, 15:52 Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply28 May 2024, 15:52
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
30 May 2024, 11:36Good day ,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply30 May 2024, 11:36
Official
Good day ,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
KM
Kholo M's updateReviewer Update
30 May 2024, 12:43Yes, thank you for a speedy resolution. I am happy now. A special thank you to Ms Tania Pretorius for facilitating this resolution seamlessly. The tracker insurance will honour our contract.
KM
Kholo M's update30 May 2024, 12:43
Reviewer Update
Yes, thank you for a speedy resolution. I am happy now. A special thank you to Ms Tania Pretorius for facilitating this resolution seamlessly. The tracker insurance will honour our contract.