TRACKER

Good day

NOT A HAPPY CUSTOMER AT ALL...

I want to log a complain for a DOUBLE debit order that was deducted from my account on the 22 January 2025 for an amount of R483.

I was advised of a pro rata fee of R83 for December 2024 and my normal monthly instalment of R199 for January 2025. To my surprise I got double debited on the evening of the 22 January 2025, which I was not advised off. I called in on the 23nd of January 2025 and got advice of a fee for February which I was not aware of a double premium or advise since I took out the contract.

I called in on the 13th of January 2025 as I was advised my account is in arrears via sms, but the consultant told me no, it's not as my instalment will be deducted on the 22nd January 2025 for an amount of R282.46, I DO HAVE THE SMS AS PROOF

I spoke to below team leader /manager Innocentia that a fee was being deducted for February which no one advise me that I will be double debited, i do have sms's and sent through my statements that i received for the fees that will be deducted!

I want this MATTER resolved ASAP, ONE PREMIUM NEEDS TO BE REFUNDED TO ME URGENTLY!

Innocentia Maluleke 8:24 23 January 2025 ***