Track your service so you can track your cars!

<p>Re: Service received with regards to breakdown of units, scheduling of technicians and repairs with regards to our truck and our bakkie.</p> <p> </p> <p>1. Your units break down far too often.</p> <p>2. Trying to get the right person to speak to is a nightmare. The amount of time I have spent on the phone with Tracker being put on hold and sent from pillar to post to land up back where I started is obscene. How can you think it is acceptable to waste a client’s time to this extent? I shudder to think what service I can expect should our vehicle get ******!</p> <p>3. It is so difficult to get a technician to come out. I have to keep phoning to find out what is happening, to find out no one actually knows. I have even had the response once from one of your staff that they don’t know. Sho, helpful! I have even been given a cellphone number of a technician and was told to call him myself to make an appointment. Needless to say the cellphone in question was off.</p> <p>4. When you serviced the unit on the bakkie the technician damaged the central locking. It was a mission to get a technician to come out to fix that.</p> <p>5. When you serviced the unit on the truck the technician did something that showed on the reporting that the passenger door was always open when it was not. It took many days of calling and calling and calling to get someone to come out to fix that problem. The technician was 45 minutes late. The unit, yes, is working, but at yet another price – a fuse was damaged in the process and now one of the lights on the truck is not working. This means I have to organize yet another appointment for yet another technician to come out to fix that problem. I just can’t face another 1.5 – 2 weeks of phone calls, being put on hold, talking to lots of different people, listening to your **** music to have this issue sorted.</p> <p> </p> <p>Your service delivery is ridiculous. Fix it!!</p>