Track down this ill mannered employee TRACKER

I work for an Electrical company and saw on our monthly statement that our billing address is incorrect. I phoned the number on the statement around 16:00, to have it rectified.

I was told by the gentleman who answered my call that I am not authorised to make any changes and that the owner of the company should phone. I understood that and then asked again to whom I was speaking, so that I could use it as a reference when I speak to my boss.

This is where the truly awful service started. The gentleman mumbled me his name and when I asked him to spell it for me he started of my spelling "Nlo..." and then said "oh, sorry I am not allowed to give my details to you". I said that does not sound remotely correct, for he did say his name on answering the phone, but I could not hear him properly.

Then I asked for a reference number which upon he rep**** 336. I told him that is not the full reference number and he said that his reference number is 336. The call was then ended.

I immediately phoned back and asked to speak to the person with the reference number 336. I was told by this kind lady that there is no such reference number and that the reference number should be 7 digits long. This then just confirmed that the person I was speaking to in the first place was lying to me and did not want to help me in giving my boss full details.

I am very disappointed in this man's bad service and I really hope that Tracker will track him down make sure that their personnel are better trained to assist the public. What has he to hide?