Totally disgusted by the service given by Tracker

I am highly upset with the fact that via post and I think sms I am notified of my premiums increasing and the effective date, however no one has ever and I mean ever bothered to contact me to query if the device is still in effect from 2008 till date. Who is going to call and explain to me what the hell is happening here? In my eyes you're are a bunch of *******.