MD
MAHOMED D
1 reviews | Active since Feb 2025
01 Sept 2026, 23:48
Totally disappointed and upset
Recently I re-contracted with Tracker expecting my Tracker Care subscription reduced to R199. However to my surprise and disappointment, my subscription debited off my account this month remained the same at R240. What's happened now seems that I have been now contracted for 3 years at the normal subscription price subject to a R750 cancellation fee. This is totally unacceptable.
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Replies (2)
Tracker Connect's replyOfficial
01 Sept 2026, 23:55Good day Mahomed Dhooma,
We're truly sorry for the frustration and disappointment this has caused.
This is not the experience we want for our customers. Please allow us the opportunity to investigate this matter thoroughly and clarify what has happened. We care about resolving this for you and will work to ensure that the correct information and appropriate resolution are provided as soon as possible.
Regards, ^VM
We're truly sorry for the frustration and disappointment this has caused.
This is not the experience we want for our customers. Please allow us the opportunity to investigate this matter thoroughly and clarify what has happened. We care about resolving this for you and will work to ensure that the correct information and appropriate resolution are provided as soon as possible.
Regards, ^VM
Best regards,
Tracker Connect's reply01 Sept 2026, 23:55
Official
Good day Mahomed Dhooma,
We're truly sorry for the frustration and disappointment this has caused.
This is not the experience we want for our customers. Please allow us the opportunity to investigate this matter thoroughly and clarify what has happened. We care about resolving this for you and will work to ensure that the correct information and appropriate resolution are provided as soon as possible.
Regards, ^VM
We're truly sorry for the frustration and disappointment this has caused.
This is not the experience we want for our customers. Please allow us the opportunity to investigate this matter thoroughly and clarify what has happened. We care about resolving this for you and will work to ensure that the correct information and appropriate resolution are provided as soon as possible.
Regards, ^VM
Best regards,
Tracker Connect's replyOfficial
02 Sept 2026, 15:22Good day Mahomed Dhooma,
Thank you for taking our call and giving us the opportunity to assist and resolve the matter.
We therefore confirm making contact and assisting you with the concerns, we have sent email feedback as requested.
Thank you
Tracker Connect.^BM
Thank you for taking our call and giving us the opportunity to assist and resolve the matter.
We therefore confirm making contact and assisting you with the concerns, we have sent email feedback as requested.
Thank you
Tracker Connect.^BM
Best regards,
Tracker Connect's reply02 Sept 2026, 15:22
Official
Good day Mahomed Dhooma,
Thank you for taking our call and giving us the opportunity to assist and resolve the matter.
We therefore confirm making contact and assisting you with the concerns, we have sent email feedback as requested.
Thank you
Tracker Connect.^BM
Thank you for taking our call and giving us the opportunity to assist and resolve the matter.
We therefore confirm making contact and assisting you with the concerns, we have sent email feedback as requested.
Thank you
Tracker Connect.^BM
Best regards,