Total incompetency & no sense of customer care or service

We have been with Tracker for many years, with several of our vehicles under cover. In October 2022, one of our vehicles was hijacked, and again in December 2024, a second vehicle was hijacked. Neither of them was recovered. Fine – we accepted that.

However, since January 2025, we’ve been struggling to get proper assistance or information from Tracker. I even went to their head office on Republic Street in person. I’ve also called numerous times – and since they claim that all calls are recorded, they are welcome to check for themselves.

Recently, one of their representatives messaged me saying that he was engaging with management on our case and asked me to send the registration numbers of the two hijacked vehicles. Really? After covering these vehicles for so many years, they no longer have that information?

Anyway, one of our vehicles is still under contract. I called on Tuesday to request a settlement letter, as we simply want to move away from them. They sent one – but the PDF couldn't be opened. I rep**** to the email asking them to please send another copy.

Now it’s Friday the 13th, and still nothing. I called again and waited on the line for 28 minutes, being passed from one person to the next – from pillar to post. All I can say is "beware"...