Token not working

I have been calling tracker for the past month now. The token I was provided with is not working.<br> <br> I was asked to test it one last time and if it still does not work to call the call centre to arrange for a technician to come check it out. When I call, I am on hold to speak to a consultant for around 15 minutes without response until I hang up. Every month my account is debited for a service not received!! The token is void!!! Even when I leave a message on their contact us via the website, no one calls me back, even when I specify that I want to cancel my subscription!! It's like they don't care if they lose the client!!<br> <br> Very angry!!