CR
Christelle R
1 reviews | Active since Jul 2009
02 Nov 2018, 11:01
To cancel my Tracker Guard is like pulling teeth from a chicken
I was asked to join Tracker Guard in Oct but immediately wanted to cancel this after I received the necessary via email. I tried contacting via the Call Centre (your IVR options are so not user friendly) and then sent 2 mails. I sent a 3rd mail today confirming that Im lodging this on Hello Peter. All I wanted is to cancel this - now my debit order has conveniently gone off. Please cancel my Tracker Guard - I only want my normal Tracker to continue.
Helpful (0)
Replies (6)0
Replies (6)
Tracker Connect's replyOfficial
02 Nov 2018, 11:16We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply02 Nov 2018, 11:16
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
06 Nov 2018, 14:55Good Day Mrs C Van Staden,
We confirm having contacted you and explained the resolution process of your query via email. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Kind Regards,
Tracker Connect Team
We confirm having contacted you and explained the resolution process of your query via email. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Kind Regards,
Tracker Connect Team
Tracker Connect's reply06 Nov 2018, 14:55
Official
Good Day Mrs C Van Staden,
We confirm having contacted you and explained the resolution process of your query via email. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Kind Regards,
Tracker Connect Team
We confirm having contacted you and explained the resolution process of your query via email. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Kind Regards,
Tracker Connect Team
CR
Christelle R's updateReviewer Update
19 Nov 2018, 13:17Hi
Please note that this query has not been resolved to my satisfaction. Stating that its been resolved amicably (as per above) is not true as surely that can only be said once the issue is resolved and confirmed by myself? Krystal Joseph sent me a mail to which I rep**** twice without any further reply. My question was what about the pro rata amount and what will the correct amount be that will be deducted at month end.
The non responsiveness via email continues and is what lead me to this complaint in the first place.
Regards
Christelle
CR
Christelle R's update19 Nov 2018, 13:17
Reviewer Update
Hi
Please note that this query has not been resolved to my satisfaction. Stating that its been resolved amicably (as per above) is not true as surely that can only be said once the issue is resolved and confirmed by myself? Krystal Joseph sent me a mail to which I rep**** twice without any further reply. My question was what about the pro rata amount and what will the correct amount be that will be deducted at month end.
The non responsiveness via email continues and is what lead me to this complaint in the first place.
Regards
Christelle
Tracker Connect's replyOfficial
19 Nov 2018, 13:34 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.It is our intent to help you reach a prompt resolution of this matter.We will revert to you shortly.Tracker Connect
Tracker Connect's reply19 Nov 2018, 13:34
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.It is our intent to help you reach a prompt resolution of this matter.We will revert to you shortly.Tracker Connect
Tracker Connect's replyOfficial
19 Nov 2018, 13:58Good Day Christelle.
We have responded to your Hello Peter complaint with a detailed explanation of your questions raised. Kindly check your email and advise if the response is satisfactory, and if it clears up your question.
Kind Regards,
Tracker Connect Team
We have responded to your Hello Peter complaint with a detailed explanation of your questions raised. Kindly check your email and advise if the response is satisfactory, and if it clears up your question.
Kind Regards,
Tracker Connect Team
Tracker Connect's reply19 Nov 2018, 13:58
Official
Good Day Christelle.
We have responded to your Hello Peter complaint with a detailed explanation of your questions raised. Kindly check your email and advise if the response is satisfactory, and if it clears up your question.
Kind Regards,
Tracker Connect Team
We have responded to your Hello Peter complaint with a detailed explanation of your questions raised. Kindly check your email and advise if the response is satisfactory, and if it clears up your question.
Kind Regards,
Tracker Connect Team
CR
Christelle R's updateReviewer Update
21 Nov 2018, 11:26Issue is now closed but not to my satisfaction.
Krystal Joseph - please take accountability and don't treat me like a number.
Respect - especially in writing - is critical and impacts the image of your company.
CR
Christelle R's update21 Nov 2018, 11:26
Reviewer Update
Issue is now closed but not to my satisfaction.
Krystal Joseph - please take accountability and don't treat me like a number.
Respect - especially in writing - is critical and impacts the image of your company.