Threatening SMS's
Today I received an SMS stating that Tracker will hand me over to their PreLegal Department due to non-payment of one months' premium. One month?? Yes, I did not pay my Tracker premium as always on the 1st of the month, but I have been paying diligently prior to this. I find it unacceptable that Tracker is willing to threaten their clients as such. No phone call was made by them to arrange how and when this R199.00 will be paid. I have also received SMS's in the past stating that my Tracker account has not been paid, even though it had been paid. How can a business treat loyal clients as such?? Tracker better rectify this situation asap.
Helpful (0)
Replies (2)0
Replies (2)
Tracker Connect's replyOfficial
12 Jul 2018, 13:52Good day Du Preez,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Customer Care Team
Best regards,
Tracker Connect's reply12 Jul 2018, 13:52
Official
Good day Du Preez,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Customer Care Team
Best regards,
Tracker Connect's replyOfficial
12 Jul 2018, 14:56Good day Miss Du Preez,
We confirm to have made contact with you and assisted accordingly.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Customer Care Team
Best regards,
Tracker Connect's reply12 Jul 2018, 14:56
Official
Good day Miss Du Preez,
We confirm to have made contact with you and assisted accordingly.
Should you require further assistance, please do not hesitate to contact us.
Kind regards
Customer Care Team
Best regards,