rR
richardo R

1 reviews | Active since May 2013

28 Aug 2017, 15:12

THIS IS NOW STRIKE FOUR PLEASE COME AND COLLECT YOUR TRACKER.......

Good day

I have had such a bad experience since I started with tracker, there is 2 people trying to help me but it is no use if they try and help and someone else interferes. I would like them to please cancel my account I am done. Strike four please come and collect the device as i can't trust tracker to retrieve my ****** car if they can't even sub stain a healthy relationship with their clients?

0
Replies (5)
Tracker Connect
Tracker Connect's reply28 Aug 2017, 15:17
Official

Good day Richardo,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Tracker Connect

Innocentia Maluleke

Tracker Connect
Tracker Connect's reply28 Aug 2017, 16:34
Official

Good day Ricardo,

We confirm having made contact with you. We're conducting investigations into your query and feedback will be given to you on the date arranged.

Your patience herein is highly appreciated.

Tracker Connect,

Maroba Kekana

rR
richardo R's update30 Aug 2017, 16:55
Reviewer Update
Good day Ok lets start at the beginning..... NO0.1........The technician installing the device said i must not do it as the insurance company and tracker have a deal on and a whole bunch of other stuff??????? how can your own people be warning the clients NO1...... When tracker phoned to talk about this the price was different than miway said and on the recording I told the sales lady i'm at the optometrist can I please phone back later and she kept on talking?????? NO2...... After about 2 months there was no deductions from my account no sms or mail from tracker nothing so me as the client phoned in and asked whats going on then they realized that the person doing the call did not capture my details. after I updated it again it was not 2 min and i received a sms stating that i'm in arrears, well duh you did not capture my info????????????? NO3..... all was talked about and there was a 2 month test period given to me where i explicitly said if im not happy they must come and take the thing back? now a lady calls me regarding this and i must remember it's a legal and binding contract and so on So I rep**** and said yes but actually tracken breached the contract first in not having my details after giving it to them again??????????????? NOW NO4...... I receive a mail with an increase , now hallo I have had trouble since i got this 6 months ago or so and now already and increase for everything i went through al the fights???????????? When I phone the customer care number they have this attitude of if you have a problem get a lawyer because this is legal and binding??????????? I am done fighting I am done asking for help Please come and collect the device ASAP as I will be taking this further I would like all recording from all my phone calls that i have had with everyone. I will not be paying a cancellation fee due to the reason for cancellation is because TRACKER people are rude and arrogant and very fighting fit with take us to court??????? So this is the last month someone threatens me from tracker please lets take this to court? I will be putting my contract and the events on social media and asking for people to come forward with the same type of problem Because I already have one person with a BMW from PTA that also had to have huge fights to get it sorted???? I would really like this thing out of my CAR ASAP AND TRACKER OUT OF MY LIFE. I commend 2 people that were really trying to help and get it sorted but every time someone from another department breaks trust and alienate me?
Tracker Connect
Tracker Connect's reply31 Aug 2017, 07:33
Official

Good day Richardo

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Tracker Connect

Innocentia Maluleke

Tracker Connect
Tracker Connect's reply01 Sept 2017, 09:41
Official

Good day Ricardo,

We confirm having made contact with you and assisted in resolving your query.

Thank you for your support to Tracker.

Tracker Connect,

Maroba Kekana