MF
Michael F

1 reviews | Active since Dec 2011

17 Nov 2016, 16:50

This has to be a ****

<p>Sold my car 3 years ago. Today I get two invoices for November and December 2016. I phone the call centre and I am told. I never cancelled the contract and the system has just picked it up and if I pay the invoices, they will cancel the agreement.</p> <p> </p> <p>The strange coincidence is they stopped billing me when I sold the car but the month for Christmas bill be twice. So if I never cancelled the agreement why wasn't I charged for for the last three years?</p> <p> </p> <p>This has to be a ****. This is so absurd. </p> <p> </p>

0
Replies (4)
Tracker Connect
Tracker Connect's reply18 Nov 2016, 07:47
Official

Hi Michael,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Brian Khumalo

Tracker Connect
Tracker Connect's reply21 Nov 2016, 10:33
Official

Hi Michael,

We are unable to reach you on the number you have provided. We have sent an email as well.

Kindly advise as to when would be a convenient time for us to contact you.

Regards,

Zubair Ebrahim

Tracker Connect
Tracker Connect's reply22 Nov 2016, 08:52
Official

Hi Michael,

We confirm having communicated with you via email and have resolved the matter accordingly.

Regards,

Zubair Ebrahim

MF
Michael F's update22 Nov 2016, 11:17
Reviewer Update

This has been resolved, thanks Zubair.