Think twice before putting your life and vehicle security in the hands of Tracker

After buying a car, my insurance company told me that I needed to have a car tracker installed into the vehicle. Thankfully, the car I bought already had a tracker unit from the company Tracker already installed.

Upon phoning Tracker to activate the unit, they said it was their premium model and that we needed to take the service that it comes with it which included mobile assistance, emergency response and Skytrax (to track my vehicle online).

I accepted the product and about three weeks later, my wife was in an emergency where she ended up triggering the emergency button. Four weeks have passed and we have yet to hear from Tracker. After lodging a complaint (which fell on deaf ears) we were told there was a technical problem and they will have the technical department contact me to correct the unit - this has yet to happen.

We decided to see if Skytrax service is working, after logging in and selecting “My Vehicle”, it says that we have no registered vehicles. That’s wonderful, because I am being invoiced for both the vehicle, the insurance and the useless Tracker service that left my wife stranded in the middle of nowhere.

Tracker, you have 14 days to correct your wrongs and issue my wife and I with a written apology, if you fail to do so, I will not only replace you as my service provider but I will make it my number one priority to go on a marketing campaign to show the people of South Africa how little you care about your clients.