FL
F. L.
1 reviews | Active since Mar 2019
04 Jan 2022, 08:27
*****s
Worst service EVER!!! I cancelled my 2 contracts with them over 5 times and they still deduct money from the account!!! Besides big blabla they don't do anything!!!!
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Replies (2)
Tracker Connect's replyOfficial
04 Jan 2022, 10:09 Good Day ,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you .
Regards
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you .
Regards
Tracker Connect
Tracker Connect's reply04 Jan 2022, 10:09
Official
Good Day ,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you .
Regards
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you .
Regards
Tracker Connect
FL
F. L.'s updateReviewer Update
04 Jan 2022, 15:09Funny, after writing on HelloPeter Tracker called based on my comment on HelloPeter, but when you write to them through the website then they are not fast at all. Anyways, as mentioned I've cancelled 5 times via email and now they are asking for R1200 cancellation fee, they don't care that they *****ed it up and that they gave me a awful service and that the devices didn't work for some while. My understanding as consumer is that when the service is not right the consumer can cancel the contract. But having a clause in the terms and conditions who is binding the client's for 3 years to honor the contract otherwise you have to pay a penalty fee, never mind that they didn't gave the service I expected, is in my eyes simply said *****ing the client over just to make money, that's called ****. I've told them I will remove the devices from my vehicles and send them to them and all what I got as answer is "sure you can do so, but this doesn't change the fact that you still need to pay".
FL
F. L.'s update04 Jan 2022, 15:09
Reviewer Update
Funny, after writing on HelloPeter Tracker called based on my comment on HelloPeter, but when you write to them through the website then they are not fast at all. Anyways, as mentioned I've cancelled 5 times via email and now they are asking for R1200 cancellation fee, they don't care that they *****ed it up and that they gave me a awful service and that the devices didn't work for some while. My understanding as consumer is that when the service is not right the consumer can cancel the contract. But having a clause in the terms and conditions who is binding the client's for 3 years to honor the contract otherwise you have to pay a penalty fee, never mind that they didn't gave the service I expected, is in my eyes simply said *****ing the client over just to make money, that's called ****. I've told them I will remove the devices from my vehicles and send them to them and all what I got as answer is "sure you can do so, but this doesn't change the fact that you still need to pay".