tL
tamara L

1 reviews | Active since Jun 2016

21 Jun 2016, 06:40

*****s

<p>An error is when you debit a person once. I was debited once logged a query was advised that I will be refunded in 7 working days only to be debited again the following month and then a month later debited triple, so please you need to take a dictionary and understand the definition of a mistake. Been on the phone sent numerous e-mails and now they won’t even compensate me for all the calls I made, requesting to speak to a senior manager has been ignored and I a left with speaking to an *********** manager, that doesn’t even know what service is</p> <p> </p> <p> </p> <p>Tracker debited your account in error as per my previous mail to you. It was a human error, and for that I have apologised several times.</p> <p> </p> <p>Tracker refunded you the amounts we have taken from your bank account. Should you have occurred bank charges Tracker would gladly refund it back to you. Tracker will need your bank statement as proof that you have occurred bank charges.</p> <p> </p> <p>Kind Regards</p> <p> </p> <p> </p> <p>Belinda Badenhorst<br /> Tracker Connect Pty Ltd<br /> Johannesburg<br /> Hunt Line : +27 11 ********** <br /> Office : +27 11 ********** <br /> Fax : +27 11 ********** <br /> ********** /> www.tracker.co.za</p> <p> </p>

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Replies (2)
Tracker Connect
Tracker Connect's reply21 Jun 2016, 07:20
Official

Hi Tamara

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Ghitte Brandt

Tracker Connect

Tracker Connect
Tracker Connect's reply04 Jul 2016, 08:53
Official

Hi Tamara

We confirm having contacting you to assist with your complaint. An email has been sent to you with final feedback as well.

Please don't hesitate to contact us should you require any further assistance.

Kind regards,

Ghitte Brandt