tM
tshepo M

1 reviews | Active since Sept 2014

25 Nov 2022, 09:23

*****’s

Wow Thelma in cancellation department I feel sorry for you,u treat customers like you pay ur own salary. I called tracker after being charged for the old polo I used to have apparently it was never cancelled and I had a car after that one and the current car I’m driving,basically we talking 5 years ago and I have been billed by tracker to be precise they are billing two cars which one was cancelled long time time ago and I get through their cancellation department to whom Thelma tried helping with attitude forgetting that it is about value for money as pathetic as the call went I gave directive for her to inform the billing department that for the vehicle in question they should be bill seeing that it’s contract expired(whilst still billing for it) for the next billing date so Thelma told me straight that she can put me through to billing department to ensure same I said to her u work for this company u tell them because I have been on the line for 20 minutes from my cellphone trying to help u guys do ur job that should have been done 5 years.Thelma is the worst consultant ever to deal with but the with Tracker connect billed me almost R500 for the two vehicle.

0
Replies (2)
Tracker Connect
Tracker Connect's reply25 Nov 2022, 10:18
Official
 Good day,  We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
 
Tracker Connect
Tracker Connect's reply25 Nov 2022, 15:52
Official
 Good day Mr Monkhe,

Tracker tried to get hold of you to no avail, regarding your complaint.

Kindly check your email and respond to it accordingly for further assistance.

Tracker Connect