They just keep you waiting making empty promise

I am sick and tired for tracking companys who just want their money but can't help their clients. This is going on now for 3 weeks I calling the help desk speaking with Liz Meyer the Manger at her department. How beg now for more then 3 weeks help me help me with the Setup with the Geo Fence. They promise me they will set it up like in the same day if you go and test it the Geo Fence is not working no alerts. Today I realize my unit is not updating I was speaking with Darren he was supposed to call me back for feedback till now nothing when I called in he is left for home. With out inform me. I am waiting for Mr Wayne de Noriega CEO to call me I am tired for bad service empty promises. NO Service No Payment!!!!!!