They have no idea what's going on, even on their own system

I have a car that got ****** 10 months ago. In that time I have had numerous Tracker notifications that the car is moving or that they are receiving a battery disconnect. Every time I speak to a representative they are unaware that the car has been reported as ****** (reported to them and the SAPS 10 months ago). I have also had a representative that mentioned that their system has received no update on my vehicle in the last 4 years, even though they have contacted me about movement and I had the app that showed its movement up until it was ******. It's chaos over there, avoid them!