They don't even deserve at title

Eddie De Wet ID: *** *** Tracker Membership Number : CHA375306GR,

I app**** for a Tracking Device for my newly purchased Big Boy (Uber) Bike, which was installed on the 2nd December 2020 at the Dealership From Fourways Big Boy, whilst still at the Dealer, I have requested the Tracking device be installed, before I collect. I Collected the Bike at the Dealer on the 4th after the device was installed and took it home, however the device was faulty, running down the battery of the bike and also visible or could be located so easily that anyone that makes use of the bike can disconnect the Tracking device, to add to this I was not able to track the device on the app as it was not activated on their side Take note that in terms of my contract, “Tracker DOES NOT” assist with tracking or recovering of my bike due to theft, however it was mainly installed for me to track the Bike via my Phone. The bike would be used for commercial purposes (Uber eats etc) and this was also noted with the Insurance and Tracker, and agreed on in terms of my policy with both I could only report the faulty device on Monday the 7th (Tracker closed over weekends) which I did by phone call, the 7th,8th and 9th On the 7th I received a call from a Tracker technician which wanted to come out and fix my device on my Corsa (my first policy with tracker) and not current policy on the bike, so I explained the problem, and informed me that he would make contact with the Installer (Simon) manager to report the problem, the same day I was contacted by the original installer * Simon, trying to arrange a second appointment to repair the problem Then was then informed of another package to be installed on my bike as its only for my personal tracking and not thru tracker but just the equipment Later that day still the 7th to be informed that this device is not made for bikes. On the 9th a consultant from Tracker Mr Peter Mugolovhedzi -Service center agent contacted me to promote their service and sell me a product? But I just purchased one, he asked if I was happy and I informed him of my serious problem? After explaining everything I was informed to check my mails as he was going to mail me now and to give me a direct contact, but in the meantime he would sort out the problem, but nothing came of it… To arrange for a technician to go out and fix the problem. To date, the device is not linked on their system, not active and no attempts made to rectify the problem. There is also a serial number linking this job card to the actual device and vehicle / bike, which was not registered on their side? My bike has been ******, as the employee I employed has not returned with my bike since / from the 11th. I reported and logged a case at the SAP opening a case of unwarranted use of bike , and reported the incident to my insurer as well as Tracker My insurance has deducted the first payment, but due to the unfortunate incident I’m liable for the access to be paid to claim back, however the insure feels that Tracker is liable due to a faulty product, not registering the product, not activating the product after how many days I was tacking them to fix, log or just simply activate my device, so that I can track it myself and recover if needed Also take note that I have all relevant documentation to support my claims, which includes the purchase of the bike, when it was collected, tracker installation Job card and countless phone calls to and from tracker to fix this problem including the Driver details (all legal documents from him) as registered by my insurer and everyone else that’s relevant, however I cannot track the ***** I am now asking your assistance, as your service and negligence cost me my bike, I would like to be compensated for the loss by my access to be paid to my insurer in order for me to claim. I hope to hear from you shortly, as a side note I am prepared to take this matter as high as I have to if I don’t get any attention to it. I was informed today to get a warrant of seizures to