They can't allocate my payment

I got a call from Brooks Luyt attorney's last week Monday that my account has been handed over to them. I asked for the amount I need to pay, for which I paid on the day and sent proof of payment. It's been over a week and my account is still suspended and I'm getting calls that I didn't pay and everyone I speak to from both Brooksluyt and Tracker keep saying they will escalate it.

This is frustrating because it puts my self and loved ones in danger, since I can't call tracker in a case of an emergency considering that my account is suspended.

Now I'm told from brooks Luyt that I have to wait another 72 hours, with the hope that it will be sorted.