They are charging for a service which they are not providing!!!!

They are charging for a service which they are not providing!!!!

I was selling my Hyundai i20 and buying a bakkie, so we contacted Tracker and told them that we needed to cancel the tracker on the Hyundai and we would have to install a new one in the bakkie, which was all good and at no point in this conversation was I informed of a cancellation fee or a 30 day notice period.

in addition to this my wife emailed tracker on the 15th January 2020 to inform them that we were selling the Hyundai and that we wish that they make sure to cancel the Hyundai on the 19th of January as this was the date the new buyer was taking the car and that they should contact the dealer that we are buying the bakkie from to arrange to install the new tracking device in the bakkie which instead they contacted me and inquired which model /package I wanted in the bakkie. As I was undesired at the time I told them that I would rather take the bakkie to one of their installers when I get the bakkie. the consultant that was helping me at the time was kind enough to send as a brochure of their different products. Again nothing was mention about a cancellation period.

when we collected the bakkie, we found out the the dealer had already installed a tracking devices, thus we contacted Tacker to inform them that we were not going to install their devices as there was already one installed and to confirm that they had remove/cancel the Hyundai's device and premiums.

It was only following this conversation did they tell us there was a 30 day notice period and that they were going to still take the premiums/payment for February.

following this news we questioned WHY we have to pay an addition month with we don't have the car and we were not on a contract and we pay in advance, thus we contacted them again and asked why we were going to be billed for February.

Tracker then said that we were suppose to give a calendars months noticed, which we argued, then they said that the statement were done on the 15th of the month which my wife reminded me that she sent them a email on the 15th January.

We again contacted them to dispute the matter further, whereby a I was on the phone with a consultant and we were at the point where I heard the consultant state that one month would be reimbursed when the call was disconnected, thus were not able to finish the conversation. I thought that Tracker would most like contact me back following the disconnection which they did when we got disconnected when we were talking about the new installation device for my bakkie.

However they did not bother, so I contacted them again and was connected to another consultant (Thabseng Nyakane @ 10:50 on 23/01/2020) which did not give a dam and stated that the previous consultant said that it was not going to be refunding the premium and the consultant was sending us a sms to explain which I only received much later than the conversation with Thabseng Nyakane.

I asked her to pull the telephone recording which she state it may take up to 14 working days, which I told her that my account would be debited by that time.

I wish I could cancel my other car device with them as their service and mannerism is terrible, it is only good for a sale and we you wish to cancel it goes down the tubes with oh well you are leaving anyway attitude.