nM
nndwammbi M
1 reviews | Active since Nov 2011
11 Jan 2023, 08:40
These people are not concerned over customers
Tracker has ignored my efforts to get help from them.
Each time i will get a call from them is through a complain. If i get a call i am promised a call back, some consultants just hang up on me
I have an email showing that Tracker discussed my personal information with someonelse and i do not feel safe with tracker at all
I have a device that does not work, Whenever i pick on this topic i am told that the device does work as they can see the location of the car but the ket tag does not work, high risks alerts are not working, take battery out and they do not get an alert/
when i bought this service i was told that these works and that you can pick up the location does not mean it works because i did not buy the location functionality only.
I have reported this 4 month ago
I am not willing to pay for something i am not using and you have proven failure to protect me. Tracker does not care of their customers and most important to them is collecting from customers
Helpful (0)
Replies (3)0
Replies (3)nM
nndwammbi M's updateReviewer Update
11 Jan 2023, 08:43 So
I have a device on my car that does not work
I called tracker a few months ago and they confirmed that they fitted a faulty device on my car and they need to come check it
We made appointment
The did not come nor call me
3 months gone they still call and say i have pressed the panic button and i keep reminding them that i have no idea what they talking about
Today i got a letter that my service has been suspended. Have no idea what it means
Notice is hereby given that all services rendered by Tracker on one or more of your vehicles are hereby suspended. The
suspension may have occurred due to unpaid debit orders on your bank account or failure to pay the outstanding
balance on your account.
We have endeavoured to communicate this information to you via phone and/or sms and/or email to have the situation
resolved. We have now suspended your account as you are currently in arrears by an amount of R1,539.40.
It is important to note that the suspension of your account may result in your vehicle(s) not being tracked in the event of a
theft or hijacking. Should your vehicle(s) be covered under an insurance policy that requires Tracker to be installed, your
insurance premiums and/or any resultant claim may be affected. Legal steps will be instituted to recover the arrears
owing as well as subscription charges for any outstanding balance of the 36-month contract (if applicable).
Please note as per our terms and conditions, Tracker is entitled to debit your account with the full amount outstanding on
the date of its choice. Should you have a SkyTrax unit installed in your vehicle, please note that there will be a
reconnection fee to reactivate the service.
I have a device on my car that does not work
I called tracker a few months ago and they confirmed that they fitted a faulty device on my car and they need to come check it
We made appointment
The did not come nor call me
3 months gone they still call and say i have pressed the panic button and i keep reminding them that i have no idea what they talking about
Today i got a letter that my service has been suspended. Have no idea what it means
Notice is hereby given that all services rendered by Tracker on one or more of your vehicles are hereby suspended. The
suspension may have occurred due to unpaid debit orders on your bank account or failure to pay the outstanding
balance on your account.
We have endeavoured to communicate this information to you via phone and/or sms and/or email to have the situation
resolved. We have now suspended your account as you are currently in arrears by an amount of R1,539.40.
It is important to note that the suspension of your account may result in your vehicle(s) not being tracked in the event of a
theft or hijacking. Should your vehicle(s) be covered under an insurance policy that requires Tracker to be installed, your
insurance premiums and/or any resultant claim may be affected. Legal steps will be instituted to recover the arrears
owing as well as subscription charges for any outstanding balance of the 36-month contract (if applicable).
Please note as per our terms and conditions, Tracker is entitled to debit your account with the full amount outstanding on
the date of its choice. Should you have a SkyTrax unit installed in your vehicle, please note that there will be a
reconnection fee to reactivate the service.
nM
nndwammbi M's update11 Jan 2023, 08:43
Reviewer Update
So
I have a device on my car that does not work
I called tracker a few months ago and they confirmed that they fitted a faulty device on my car and they need to come check it
We made appointment
The did not come nor call me
3 months gone they still call and say i have pressed the panic button and i keep reminding them that i have no idea what they talking about
Today i got a letter that my service has been suspended. Have no idea what it means
Notice is hereby given that all services rendered by Tracker on one or more of your vehicles are hereby suspended. The
suspension may have occurred due to unpaid debit orders on your bank account or failure to pay the outstanding
balance on your account.
We have endeavoured to communicate this information to you via phone and/or sms and/or email to have the situation
resolved. We have now suspended your account as you are currently in arrears by an amount of R1,539.40.
It is important to note that the suspension of your account may result in your vehicle(s) not being tracked in the event of a
theft or hijacking. Should your vehicle(s) be covered under an insurance policy that requires Tracker to be installed, your
insurance premiums and/or any resultant claim may be affected. Legal steps will be instituted to recover the arrears
owing as well as subscription charges for any outstanding balance of the 36-month contract (if applicable).
Please note as per our terms and conditions, Tracker is entitled to debit your account with the full amount outstanding on
the date of its choice. Should you have a SkyTrax unit installed in your vehicle, please note that there will be a
reconnection fee to reactivate the service.
I have a device on my car that does not work
I called tracker a few months ago and they confirmed that they fitted a faulty device on my car and they need to come check it
We made appointment
The did not come nor call me
3 months gone they still call and say i have pressed the panic button and i keep reminding them that i have no idea what they talking about
Today i got a letter that my service has been suspended. Have no idea what it means
Notice is hereby given that all services rendered by Tracker on one or more of your vehicles are hereby suspended. The
suspension may have occurred due to unpaid debit orders on your bank account or failure to pay the outstanding
balance on your account.
We have endeavoured to communicate this information to you via phone and/or sms and/or email to have the situation
resolved. We have now suspended your account as you are currently in arrears by an amount of R1,539.40.
It is important to note that the suspension of your account may result in your vehicle(s) not being tracked in the event of a
theft or hijacking. Should your vehicle(s) be covered under an insurance policy that requires Tracker to be installed, your
insurance premiums and/or any resultant claim may be affected. Legal steps will be instituted to recover the arrears
owing as well as subscription charges for any outstanding balance of the 36-month contract (if applicable).
Please note as per our terms and conditions, Tracker is entitled to debit your account with the full amount outstanding on
the date of its choice. Should you have a SkyTrax unit installed in your vehicle, please note that there will be a
reconnection fee to reactivate the service.
nM
The service offered here is of questionable standards
Have an issue hanging for days and they all are too busy to focus on it.
I had a car over a year ago and i canceled this service over their app when i sold the the car, though i cancelled they debited my account i kept reversing,
Around September i bought another car and i had to call in to buy a their services for the new car, The sales person asked my about the previous account that it was outstanding and i explained that i had cancelled, well was told that i knew the terms and conditions over cancellation as they were explained when i took the service and then i reminded the person that the device was fitted with the dealer and Tracker never spoke to me around the contract.
Well the sales person assured me that she will ensure this charges against me are cancelled and then we had to proceed with purchase of new service.
New service was purchased but device was not functioning as should
Called tracker they then they can pick up that the device is faulty, they requested appointment and it was set, well no one called nor came for the appointment.
Now 4 months later, my device is not yet fixed. I am pressing the panic button as i type but they do not get the signal
Well, i had a hello peter complain last week about this and a guy called me who insisted that i was lying as technician on thier side indicated that they came to look @ my device, i tried to explain myself and the person hang up.
On Saturday last week i got an email saying tracker responded and when i checked a person sent mail and said issue resolved as agreed and i should check my emails for resolution
Our records indicate that our technician spoke to Mrs Brandtner on number 082856*** who advised technician was sent to her last week and the problem with the key tag was fixed.
Thabang Selibi
Customer Experience Co-Ordinator
Well i do not know the person Tracker spoke to concerning my account, How does it work? you can get my contractual concern from a Jane Doe?
Who is the person tracker called concerning my account and why?
nndwammbi M's updateReviewer Update
11 Jan 2023, 08:52The service offered here is of questionable standards
Have an issue hanging for days and they all are too busy to focus on it.
I had a car over a year ago and i canceled this service over their app when i sold the the car, though i cancelled they debited my account i kept reversing,
Around September i bought another car and i had to call in to buy a their services for the new car, The sales person asked my about the previous account that it was outstanding and i explained that i had cancelled, well was told that i knew the terms and conditions over cancellation as they were explained when i took the service and then i reminded the person that the device was fitted with the dealer and Tracker never spoke to me around the contract.
Well the sales person assured me that she will ensure this charges against me are cancelled and then we had to proceed with purchase of new service.
New service was purchased but device was not functioning as should
Called tracker they then they can pick up that the device is faulty, they requested appointment and it was set, well no one called nor came for the appointment.
Now 4 months later, my device is not yet fixed. I am pressing the panic button as i type but they do not get the signal
Well, i had a hello peter complain last week about this and a guy called me who insisted that i was lying as technician on thier side indicated that they came to look @ my device, i tried to explain myself and the person hang up.
On Saturday last week i got an email saying tracker responded and when i checked a person sent mail and said issue resolved as agreed and i should check my emails for resolution
Our records indicate that our technician spoke to Mrs Brandtner on number 082856*** who advised technician was sent to her last week and the problem with the key tag was fixed.
Thabang Selibi
Customer Experience Co-Ordinator
Well i do not know the person Tracker spoke to concerning my account, How does it work? you can get my contractual concern from a Jane Doe?
Who is the person tracker called concerning my account and why?
nM
nndwammbi M's update11 Jan 2023, 08:52
Reviewer Update
The service offered here is of questionable standards
Have an issue hanging for days and they all are too busy to focus on it.
I had a car over a year ago and i canceled this service over their app when i sold the the car, though i cancelled they debited my account i kept reversing,
Around September i bought another car and i had to call in to buy a their services for the new car, The sales person asked my about the previous account that it was outstanding and i explained that i had cancelled, well was told that i knew the terms and conditions over cancellation as they were explained when i took the service and then i reminded the person that the device was fitted with the dealer and Tracker never spoke to me around the contract.
Well the sales person assured me that she will ensure this charges against me are cancelled and then we had to proceed with purchase of new service.
New service was purchased but device was not functioning as should
Called tracker they then they can pick up that the device is faulty, they requested appointment and it was set, well no one called nor came for the appointment.
Now 4 months later, my device is not yet fixed. I am pressing the panic button as i type but they do not get the signal
Well, i had a hello peter complain last week about this and a guy called me who insisted that i was lying as technician on thier side indicated that they came to look @ my device, i tried to explain myself and the person hang up.
On Saturday last week i got an email saying tracker responded and when i checked a person sent mail and said issue resolved as agreed and i should check my emails for resolution
Our records indicate that our technician spoke to Mrs Brandtner on number 082856*** who advised technician was sent to her last week and the problem with the key tag was fixed.
Thabang Selibi
Customer Experience Co-Ordinator
Well i do not know the person Tracker spoke to concerning my account, How does it work? you can get my contractual concern from a Jane Doe?
Who is the person tracker called concerning my account and why?
Tracker Connect's replyOfficial
11 Jan 2023, 09:32Good Day nndwammbi
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply11 Jan 2023, 09:32
Official
Good Day nndwammbi
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect