There Accounting is pathetic and customer service are just promises

If I can give them 0 starts I would. I traded my vehicle a year back and asked for my service to be transfered to my new vehicle. They agreed to this and on 1 November 2024 took the amount agreed for the transfer. From December they charged me for my old and new vehicle. This year in October they charge me for an installation cost on my old vehicle which I sold over a year back and which they have advised. They keep on promising refunds - I even drove to the office in Pretoria to try and resolve the issue over a month back and still no joy. TRACKER HAS GOT THE WORST SERVICE AND THEIR ACCOUNTING SYSTEMS ARE BAD AND PEOPLE DOING ACCOUNTS HAVE NO CLUE HOW TO RECONCILE ACCOUNTS AND ENSURE THAT DEBIT ORDERS ARE CORRECT. THEY MUST COME AND REMOVE THEIR UNITS FROM BOTH MY MY CARS AND NOTE I WILL NOT PAY ANY PENALTIES AS MY CANCELLATION IS DUE TO THEIR BAD SERVICE - I WILL BE TAKING THIS UP WITH THE CONSUMER COUNCIL AS WELL