KM
Kagiso M
1 reviews | Active since Oct 2021
07 Oct 2021, 18:12
Theft, Terrible Service
Called to get settlement amount and received it on the 25th June 2021. Made payment and thought my account was closed. Last month I get a message that they tried to debit my account but failed. I called the call center and was given a story that I owe for July???? How when I have paid the settlement amount. I was promised a supervisor will call me but didn't happen. Today I get an email saying that I still owe them. I need this matter resolved as I don't owe anything as I paid the full settlement amount.
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Replies (2)
Tracker Connect's replyOfficial
08 Oct 2021, 07:35Good Day Kagiso,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's reply08 Oct 2021, 07:35
Official
Good Day Kagiso,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Best regards,
Tracker Connect's replyOfficial
08 Oct 2021, 10:13Good Day Kagiso,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,
Tracker Connect's reply08 Oct 2021, 10:13
Official
Good Day Kagiso,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Best regards,