1 reviews | Active since Jul 2016

17 Sept 2016, 13:58

THEFT ***** AND INTIMATION

<p>In 2002/2003 I purchased a vehicle. Soon a tracker divice was installed by Tracker SA at R 110 pm. Towards 2005/2006 I stop receiving any communication from this company. no Tax invoices, no statements no correspondence or telephone calls.</p> <p>This company was debiting my bank account for a supposed tracker for several years without my knowledge. When i bought the car 12 years ago I installed a tracker device, for R 110 pm for insurance purposes, however after a few years I stop receiving any communication or tax invoices or statements. I took it that the service had been discontinued and the company was no longer active. Recently whilst reconciling my bank accounts I noticed that a debit of R 220 have been charged to my business bank account. This debit order could be traced back to several months already. At the time not recognizing the purpose or the authority I immediately instruct the bank to return the debit order. My furher investigations had indicated that apparently for over 7/8/10 years this company have been taken funds from my bank account without sending me a single tax invoice or statement or any notification of any increase. Since I placed a stop payment on the debit orders, attempts have been made to withdraw from my bank account using a different amounts. However having recently requested my bankers to send me notifications on movements on all accounts by SMS’s I became aware of these attempts and instructed the bank to return the debit orders to sender. Soon after that towards March/April 2016 I received one or two emails from this company claiming that I owned them the specified amount of R 220 or R 240. In April I responded and requested them not to submit any further debit orders to my bank account and requested for an explanation for the absence of any correspondence or tax invoices or statements from them for a number of years. I obtained no response. I called their Call Centre and again reiterated the contents of my email and asked the caller whether the tracker was still active for which I receive an affirmative, however when I requested the call center to tell me what was the exact location of my vehicle at the time, I am told that I had to test it. In fact they were unable to tell me where the vehicle was. I also requested an explanation for Tracker SA not submitting any correspondence or tax invoices or statements for many years which has also affected my tax returns. Instead of an explanation now all of a sudden I have been harassed by a company called Bisset and Associates on a daily basis by SMS and telephone calls. The harassment start as earlier as 7am and go until late in the afternoon. I have now requested the bank to present statements showing the amounts charged to my bank account for all these years and intend to recover the funds taken from my bank account and intend opening a case on a police station for theft, ***** and ************ against this company and a case of ************ against Bisset & Associates I have also lodged a case with the National Consumer Commission. In response to a post on their Facebook, I received a short notification from Tracker SA requesting to inbox them my details in order for them to assist. It is obvious they have my details and in my view is just a strategy to show on their Facebook that they are responding. So far they have made no attempt to either to contact me by telephone or by email or by letter. The ************ by Bisset & Associates, however continues. On Thursday five calls and SMS. Yesterday another 5 calls came trough. They use differnt numbers to call some listed or unlisted on a daily basis.</p> <p> </p>

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Replies (2)
Tracker Connect
Tracker Connect's reply19 Sept 2016, 06:47
Official

Hi Raul,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Ghitte Brandt
Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply19 Sept 2016, 07:35
Official

Hi Raul,

We confirm that full feedback on your complaint has been sent to you via email.

Please don't hesitate to respond to the writer thereof should you require any further assistance.

Kind regards,

Ghitte Brandt

Best regards,