LE
Lené Eloff
1 reviews | Active since Oct 2023
10 Oct 2023, 12:32
The worst customer service
Worst customer service ever. Requested a call back within certain hours last month, as I cannot answer calls during working hours. They continuously called outside this time. Finally when I was able to talk to them they were unable to assist me, kept on transferring me to different departments. Finally I was assisted to change my option, but a confirmation was never sent and next month my debit order was not changed. I emailed again with no avail, called them and requested a call back, and NOTHING. This will possibly be my last month with this company.
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Replies (2)
Tracker Connect's replyOfficial
10 Oct 2023, 13:13Good day Lene,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply10 Oct 2023, 13:13
Official
Good day Lene,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
11 Oct 2023, 08:09Good day Lene ,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply11 Oct 2023, 08:09
Official
Good day Lene ,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect