The Worst Company Ever with the worst customer servce

<p> Firstly, I believe after a telephone call selling a promotion policy which I gladly accepted as they said its going to be month free trial than I can decide from the onwards if I want to keep the service, I expected a confirmation email which attached policy documents and everything I need to know about what I am signng up for. Well that never came they just told me through calls and SMSs where I need to go have the device installed. Than they started debiting premiums, but for some reason the money didn't go through to them since they claim my bank says its invalid, now my account wit them is ion arrears. Its been a month now that my car has been written off in an accident and I have contacted tracker to cancel my tracker due to the accident and they have informed me theres nothing they can do i still need to pay for my car is no more mobile so how can I pay for services that I no longer use. I need this tracker cancelled and they shouldn't expect me to pay for for the next 36 months if my car is written of. I am willing to pay the outstanding premiums for those months in arrears but not a cancellation fee I am not cancelling for the fun of cancelling but I am forced by circumstances to cancel since it doesn't make sense to keep paying for something that is no longer there. </p> <p> </p> <p>Please also take your consultant for some customer service training as well. I have been waiting for over a week for Liza to get that telephone recording. She only gets back to me saying what she told me before which is that I entered into a 36months contract, WHERE IS THE RECORDING??? Next thing I get a settlement letter with the wrong car registration number and a copy of the T&Cs which is what they should have sent to me at INCEPTION of the contract and make me sign!</p> <p> </p> <p>Please fix this</p>