MS
Marlon S

1 reviews | Active since Nov 2019

20 Nov 2019, 10:20

The worst and I'm cancelling them

Guys in April 2019 I sold my car Kia Rio and phoned tracker to cancel which they did,and also same month I bought another and phoned them again to install a new unit,ok fast forward to October they contact me saying I drive o high risk vehicle and they need to install second device which is free of charge,they did that and them month end I notice they double debit me,I call and ask what's happening they tell me there is another car with a different reg,I tell them I don't own a second car and they said okay they will cancel,them I get an email saying m liable to pay for the second car,I tell them I can't pay for some I don't know,ok cool then November again they double debit me again and I call to ask what happening,they telling when second device was installed it picked up another one that was used before on the car by the previous owner,and I asked why are they charging me for that cos u have only one device with them,lady tells me I'm liable becos I did change of ownership, because now I want my money back

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Replies (1)
Tracker Connect
Tracker Connect's reply20 Nov 2019, 10:33
Official
Good Day Marlon S 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect