sX
sifiso X

1 reviews | Active since Jun 2019

05 Sept 2023, 13:59

The unnecessary bureaucracy of cancelation

So Tracker assists with ease when taking up contracts and hounds you for payments through by answering their phones and emails however on attempting to cancel the contract at it's expiry month/year, the phone line to this department is unanswered and the employees or consultants refuse to transfer your call to cancelations.

I hope this is not what I think where they create cancelation delays with the hope of charging you month to month and you wind up forgetting about it because you are just deterred.

Tracker......I WANT OUT, THE CONTRACT HAS RUN IT'S SHELF LIFE. Can't say it was a joy doing business with you.

0
Replies (2)
Tracker Connect
Tracker Connect's reply05 Sept 2023, 14:57
Official
Good Day Mr Xaba,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect
Tracker Connect
Tracker Connect's reply05 Sept 2023, 15:04
Official
Good Day ,

 We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   
 
We would like to take this opportunity to thank you for doing business with our Company.
 
If there is absolutely anything else we can help you with, please feel free to contact us at any time.

 Tracker Connect