The Tracker connect episode continues - They want more money after sending me a CREDIT note for my account?

So the episode continuous for Tracker to try and get yet more money from me... Despite being issued with a CREDIT note to the value of R246.53, the very next email requires a payment of R117 to be made as "I'm in arrears" before my "back on track" claim will be processed. So how is it possible that the same company who just credited my account as "final" wants more money again? Is this yet another attempt to slow down an internal process or add more red tape as an excuse not to process my claim? Reference number: CLI*** SCD*** - Credit note nr This is now going on for three months... PS, my vehicle has NEVER been recovered!!