1 reviews | Active since Sept 2016

06 Sept 2016, 14:53

The ****tiest service under the sun.

<p>I've been trying to contact you for the past 2 weeks to come remove the tracker on the car we've decided to sell. Not even once was my call answered by your call centre consultants and at times I held for over 30 minutes.</p> <p>Today was the last time I bothered to call you as I spent over 30 min of my lunch time to try call you. </p> <p>I've finally sold the car to the KIA dealership in Edenvale so go there if you want to remove that ****ty device you call a tracker. I'll never again deal with you guys and never will I recommend your services to anyone I know.</p> <p>Good bye and I hope you lose all your clients.</p> <p> </p>

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Replies (3)
Tracker Connect
Tracker Connect's reply06 Sept 2016, 14:58
Official

Good day Sechaba,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Maroba Kekana

Tracker Connect

's update06 Sept 2016, 15:04
Reviewer Update

Please call my wife on ********** as the contract is in her name. We will never call your call centre again as we've spent a lot of money listening to your boring music on the IVR. I don't care about the moey we spent trying to call you bet I care about the time we've lost which I'll never get back.

I regret coming to you to ask for your services as I'm the one who recommended you guys to my wife.

Tracker Connect
Tracker Connect's reply07 Sept 2016, 10:44
Official

Good day Sechaba,

On behalf of Tracker, I would like to apologize profusely for the poor service you received and the inconvenience this has caused.

We can confirm that we have made contact with your wife and assisted with booking the appointment on the new vehicle as well as cancelling the previous contract.

Thank you for the continued support to Tracker.

Maroba Kekana

Tracker Connect