The light after the storm

Tracker Connect

I am writing this review with mixed emotions, as I am not sure how my happiness will last. I would like to give thanks to Patrick Ralekgokgo (Business Sales Consultant) and Katleho Mankoe (Retention Consultant) whom when I was at the edge of terminating and cancelling my 36 months contract pleaded with me not to with a reasoning and true hope.

When I started to engage on this platform Thozama Bopha Customer Care Co-Ordinator according to her she and tracker were providing the services requested to the client which is me. No matter how I pleaded with her she didn't see the impact this matter implicated my business as days passed without a solution only to call and say she is investigating and that she will keep on updating me. I would also suggest that when a call or concern has to do with business can it be transferred to a business consulted and I am saying this because of experience. It is so painful when your query is handled by someone who eats more than she can chew. My matter was not handled in a right way as a lot of time and financial stress could have been avoided completely.

What Tracker did or the person who advised for her removal or heading from this urgent matter it was a good move. Yesterday at 15:56, when Katleho called me to say he will be engaging with me I started to have hope that maybe let me give him a chance. Today morning he started by calling me and I told him that I'm exhausted and if he is not coming up with 100% plan of action the n he must forget as I want this contract cancelled and no matter the cancellation fees.

I called him after 5 minutes, to say that he has a day to call a tech and produce 100% results. Fortunately he did and delivered. The camera devices are all working, though I am skeptical that they might have a problem but I am happy. I have hope after the Tech Peter came and for the first time I have requested that the tech sent to please engage me after his work. We both checked and satisfied with his work.

Thank you. Shirley