RR
Rosemarie R

1 reviews | Active since Aug 2012

19 May 2015, 08:15

THE CONTRACT WAS DONE TELEPHONICALLY AND HAS SINCE

MY UNDERSTANDING WAS THAT THE CONTRACT WAS FOR 12 MONTHS. NEEDLESS TO SAY THAT A FEW MONTHS AFTER THE SPECIAL OFFER OF R95.00 PER MONTH THE MONTHLY FEES INCREASED TO R115.00, WHEN I QUERIED WHY , I WAS TOLD THAT THIS IS THE ANNUAL INCREASE. AFTER 12 MONTHS I TRIED TO CANCEL THE CONTRACT WHEN I WAS TOLD THAT IT IS A TWO YEAR CONTRACT. HOWEVER SINCE THEN THE OWNERSHIP HAS CHANGED HANDS AND THEY NOW INSIST THAT THE CONTRACT IS FOR 3 YEARS? EVEN THOUGH I INFORMED THEM THAT I WISH TO TERMINATE MY CONTRACT WITH THEM, THEY CONTINUE TO DEDUCT THE FEES FROM MY BANKING ACCOUNT. I ASKED TRACKER TO PROVIDE ME WITH THE RECORDING WHERE I AGREED TO A THREE YEAR CONTRACT AND THEY HAVE NOT DONE SO, BECAUSE THEREIS NO SUCH AGREEMENT! PLEASE ASSIST ME, WHO CAN I REPORT THIS INJUSTICE TO?<br>

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Replies (1)
Tracker Connect
Tracker Connect's reply19 May 2015, 08:25
Official
Hello june***ley,

Your complaint dated the 19th of May 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Tebogo Makgatho
Tracker Customer Care