1 reviews | Active since Mar 2015
TERRIBLE SERVICE FROM TRACKER - HIGHLY APPALLED & DISSATISFIED !!!
<p>I always assumed tracker was one of the best companies with regards to installing a tracking device on my car .I installed a device in May2015 , they called me numerous times a day waiting for me to sign up . Then in 2016 i decided to upgrade my car and tried contacting them numeorus times to seek advice on the process of either cancelling or transferring the device , It took them 2 weeks to get back to me firstly after me notifying them the urgency of this matter as i needed to sell my car . They then were so *********** and unfriendly , they then get back to me over a month later and give me no good option that would benefit me . So here i was with my car now sold and still paying for the device over a year later . I contact them and as usual they state they cannot assist me and they were back logged . I was appalled , how can such a big comapny be back logged for over 1 month ??? so how do i trust you to retrieve my car if you take over 2 weeks to respond to a simple email . My faith in tracker is lost . Far as i am concerned Tracker is a money making scheme and have no after sales service . Would i refer Tracker ever again to anyone ??? HELL NO !!!</p>
Good day Jacqueline Yoshi,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Tracker Connect,
Maroba Kekana
Good day Jacqueline Yoshi,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Tracker Connect,
Maroba Kekana
Good Day Jacqueline Yoshi,
We have tried to contact you, however there was no answer. We have sent you an email requesting you to advise of the best time we can call you.
We will wait for your response.
Tracker Connect
Mathebe Mopeli
Good Day Jacqueline Yoshi,
We have tried to contact you, however there was no answer. We have sent you an email requesting you to advise of the best time we can call you.
We will wait for your response.
Tracker Connect
Mathebe Mopeli
Good day Mathebe
As discussed this morning , I look forward to you investigating this matter . I trust you will make the right decision in regaining my trust and others like me . As i view all the reviews on this site and not one person is satisfied or happy to be a Tracker client , I trust , togther with your assistance we can start to change this negative response you receive .
Thank you
Jacqueline
Good day Mathebe
As discussed this morning , I look forward to you investigating this matter . I trust you will make the right decision in regaining my trust and others like me . As i view all the reviews on this site and not one person is satisfied or happy to be a Tracker client , I trust , togther with your assistance we can start to change this negative response you receive .
Thank you
Jacqueline
So i received response from Tracker and why am I not surprised ???? they refuse to take responsibilty for their actions . Imagine their answer to not responding to my mail is "they were back logged " my gosh if my turn around time was 2 weeks i would have no job and be bankrupt now . Well thank you for nothing Tracker !!!! Thank you for your ****ty service !!! Never again will i ever Recommend tracker to anyone !!!! Absolutely useless !!!!
So i received response from Tracker and why am I not surprised ???? they refuse to take responsibilty for their actions . Imagine their answer to not responding to my mail is "they were back logged " my gosh if my turn around time was 2 weeks i would have no job and be bankrupt now . Well thank you for nothing Tracker !!!! Thank you for your ****ty service !!! Never again will i ever Recommend tracker to anyone !!!! Absolutely useless !!!!
Good day Jacqueline Yoshi,
In light of the above, Tracker would like to confirm that your query has now been resolved.
We urge you to contact us on ***should you have any further concerns/queries that you’d like us to assist you with.
Tracker Connect
Mathebe Mopeli
Good day Jacqueline Yoshi,
In light of the above, Tracker would like to confirm that your query has now been resolved.
We urge you to contact us on ***should you have any further concerns/queries that you’d like us to assist you with.
Tracker Connect
Mathebe Mopeli
