Terrible service from Tracker

I have been a client with Tracker for a very long time but I have to admit your service is very poor and I will never reccomend Tracker to anybody.

I reported a faulty unit. 5 Attempts from my side later and the unit is still not fixed. As a matter of fact your office never return calls or my queries. Until today no technician even phoned me to make a booking.

I use your triplog facility as a logbook but can't do so now as I don't have a working unit. It's been a month now and no attempts from your side to sort out my query.