terrible service and bad attidtue

<p>I have changed my bank details and notified tracker well in advance but they still debited from my old bank account, i then called and gave them the details for the second time and they confirmed the debit will run from the new account.</p> <p>again the debit goes off from the old account i got bank charges from my bank , the tracker account was not honoured and my credit rating dropped due to that return debit.</p> <p> </p> <p>i called today and spoke to Crystal who advised she does not know the reason for the debit not going through i asked if she can cancel the debit order she said no i need to cancel my whole contract, the service is so bad as i think by me paying via eft would be much better because than i can take the blame if i missed a payment unlike giving the details but its not updated correctly.</p> <p> </p> <p>is tracker going to pay my bank charges????</p>