Terrible service all the way

I logged a ticket for Tracker to investigate why my unit is not updating. You opened a ticket, but only sent a technician after 2 weeks and only after I followed up. Then the unit was replaced.

I then went onto the website to obtain my latest tracking certificate for insurance purposes. This function was not available anymore, so I had to call you call centre.

After a call of MORE THAN 50 minutes, fixing up the incorrect information on the certificate, I was told an updated version will only be available after I drive the vehicle again and that you will send me an updated certificate.

To date and after sending 2 e-mails to the (apparently non attended to) info @tracker.co.za email address, I have yet to receive a certificate and I only have 7 days to send one to my insurer.

Firstly, your service SUCKS!! I had to remind you to come replace your faulty unit. Secondly, on the day I actually pressed the button in the vehicle and instead of being connected to someone, I had a call from an automated system telling me to hang on. HEAVEN FORBID I was hijacked and needed you help!! I would be dead by now hanging on!!! Thirdly, your promise to send me an updated certificate, another broken promise.

And lastly, I was a Skytrax customer which you converted to Tracker. There were a LOT MORE functionality on the Skytrax website, but you removed that and at the same time CHARGE ME MORE!! I do not have a contract anymore. Consider yourself served. I will be looking elsewhere!!